Shipping Policy

Fast, reliable delivery to your practice

At DENTYPLI, we understand that running out of dental supplies can disrupt your practice. That's why we've built our entire service around same-day delivery to ensure you never have to reschedule a patient.

Delivery Options

Same-Day Delivery

2-4 hours

  • Available on all tiers
  • Free on orders over $100
  • $9.99 fee for orders under $100
  • Orders placed before 2 PM
  • Real-time GPS tracking
Most Popular

Express Delivery

Under 2 hours

  • Group Practice: 10 deliveries/month included
  • DSO tier: Unlimited deliveries
  • Solo Practice: $24.99 per delivery
  • Priority driver assignment
  • Guaranteed delivery window

Priority Express

Under 90 minutes

  • DSO & Networks tier only
  • Unlimited deliveries included
  • Dedicated driver fleet
  • White-glove service
  • Direct contact with driver

How Our Delivery Works

1

Order Placed

Confirmation sent immediately. Order sent to our nearest warehouse.

2

Order Picked

Items picked and quality-checked within 15-30 minutes.

3

Out for Delivery

Driver assigned and en route. Track in real-time with GPS.

4

Delivered

Items delivered to your practice. Photo confirmation sent.

Service Areas

Coverage

We currently serve major metropolitan areas across the United States, with plans to expand nationwide. Enter your zip code during checkout to verify delivery availability.

Same-day delivery available in: New York, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, San Jose, and 50+ more cities.

Delivery Policies

Order Cutoff Times

  • Same-Day Delivery: Orders must be placed before 2:00 PM local time
  • Express Delivery: Orders accepted until 5:00 PM (subject to driver availability)
  • Priority Express: Orders accepted until 6:00 PM (DSO tier only)

Delivery Locations

  • Deliveries made to practice address provided during checkout
  • Signature required for high-value orders (over $500)
  • Safe drop-off at reception/front desk accepted with authorization
  • Cannot deliver to residential addresses (commercial/practice addresses only)

Tracking & Notifications

  • Real-time GPS tracking available for all deliveries
  • SMS/email notifications at each delivery milestone
  • Estimated arrival time updated continuously
  • Direct driver contact for Group Practice and DSO tiers

Delays & Issues

  • We are not liable for delays caused by weather, traffic, or events beyond our control
  • You will be notified immediately if delays occur
  • Express delivery fees may be refunded for late deliveries (case-by-case basis)
  • Contact support immediately if there are issues with your delivery

Failed Deliveries

If delivery cannot be completed due to an incorrect address, unavailable recipient, or access issues:

  • Driver will attempt to contact you via phone
  • Order will be returned to warehouse if undeliverable
  • Redelivery fees may apply for second delivery attempt
  • Update your delivery address in account settings to prevent issues

Questions About Shipping?

For questions about delivery, tracking, or shipping policies, contact our support team:

Email: delivery@dentypli.com
Phone: 1-800-555-1234
Support: Contact Form or use our AI Chat