Returns & Refund Policy

30-Day Money-Back Guarantee

Our Guarantee

We stand behind the quality of our products and services. If you're not completely satisfied, we'll make it right.

Product Returns

Eligible for Return

  • Unopened products in original packaging
  • Products with manufacturer defects
  • Incorrect items shipped
  • Damaged items during shipping
  • Expired products (if shipped expired)

Not Eligible for Return

  • Opened consumable products (gloves, bibs, etc.)
  • Custom-ordered items
  • Products past 30-day return window
  • Items damaged due to improper use
  • Sale or clearance items (unless defective)

Return Window

  • Standard Products: 30 days from delivery date
  • Defective Products: 90 days from delivery date
  • Subscription Fees: 30-Day Money-Back Guarantee (first month only)

How to Return an Item

1

Contact Support

Email returns@dentypli.com or call 1-800-555-1234 with your order number and reason for return.

2

Get Authorization

We'll provide a Return Authorization (RA) number and return shipping instructions. Returns without RA numbers cannot be processed.

3

Ship the Item

Package the item securely with all original materials. Attach the RA number to the outside of the package. We'll provide a prepaid return label for defective items.

4

Receive Refund

Once we receive and inspect the return, your refund will be processed within 5-7 business days to your original payment method.

Refund Policy

Refund Methods

  • Original Payment Method: Refunds issued to the card/account used for purchase
  • Store Credit: Available as an alternative (with 10% bonus credit)
  • Exchange: Defective items can be exchanged for the same product

Refund Timeline

  • Approval: Returns inspected within 2 business days of receipt
  • Processing: Refunds processed within 5-7 business days
  • Bank Credit: May take additional 3-5 business days depending on your bank

Partial Refunds

Partial refunds may be issued for:

  • Items returned after 30 days but within 90 days (50% refund)
  • Items with missing original packaging (25% restocking fee)
  • Items with signs of use but still returnable (case-by-case basis)

Subscription Refunds

30-Day Money-Back Guarantee

Not satisfied with your Group Practice or DSO tier subscription? Request a full refund within 30 days of your initial subscription charge.

Cancellation: You can cancel your subscription anytime from your account settings. You'll continue to have access until the end of your current billing period.

Proration: No prorated refunds for partial months. Your subscription remains active until the end of the billing cycle.

Defective or Damaged Products

If you receive a defective or damaged product, we'll make it right immediately:

  • Report Immediately: Contact us within 48 hours of delivery
  • Photo Evidence: Provide photos of the defect or damage
  • Fast Resolution: Replacement shipped same-day or full refund issued
  • No Return Required: For heavily damaged items, disposal authorized without return
  • Prepaid Shipping: We cover all return shipping costs for defective items

Return Exceptions

The following items cannot be returned due to health and safety regulations:

  • Opened consumable products (gloves, bibs, cotton rolls, etc.)
  • Opened sterilization products
  • Opened pharmaceutical or biological products
  • Items marked as "non-returnable" at time of purchase
  • Gift cards or promotional credits

Questions About Returns?

Our returns team is here to help:

Email: returns@dentypli.com
Phone: 1-800-555-1234 (Option 2 for Returns)
Hours: Monday - Friday, 9:00 AM - 6:00 PM EST
Support: Contact Form or Help Center